IMPORTANT NOTICE: Due to high order volume, shipping times may be extended. For any questions or assistance, please contact us at info@yuxus.es. We appreciate your understanding.
As soon as you make the purchase, you will receive a confirmation e-mail and our team will get to work
so that you receive your order as soon as possible. If after the time indicated below for each country
you have not received your order, please contact us (info@yuxus.es)
indicating your order number and we will review your order history to find a solution as soon as possible.
You will receive an e-mail with the tracking of your order so that you can be aware of the status of your
shipment at any time.
Yuxus will not be responsible for delivery errors caused when the delivery address entered by the user
in the order form does not correspond to reality or when some information has been omitted.
If you wish to cancel an order, you must notify Yuxus by email at
info@yuxus.es. Yuxus will proceed to refund the amount of the order
including shipping costs as long as the order has not been prepared and loaded by our logistics warehouse
on the courier trucks, in which case it will not be refunded.
You can check the delivery times of our products on the product page. Attention! Different products may
have different shipping times, not all products have the same shipping dates. Also, shipping times can
differ depending on the country.
SHIPPING COSTS
IBERIAN PENINSULA (Spain & Portugal)
Standard 2–4 business days – €3.90 | Free > €90
BALEARIC ISLANDS
Standard 2–4 business days – €8.90 | Free > €150
CANARY ISLANDS
Standard 2–4 business days – €17.90 | Free > €150
CEUTA & MELILLA
Standard 2–4 business days – €26 | Free > €250
EUROPE 1
Standard 2–4 business days – €4.90 | Free > €120
EUROPE 2
Standard 2–4 business days – €6.90 | Free > €120
(Delivery time depends on location/carrier. You'll receive an e-mail with the tracking number.)
UNITED KINGDOM
Standard 2–4 business days – £5.90 | Free > £120 – Taxes & Duties Included
AMERICA
United States & Canada: 5–10 business days – $8.90 | Free > $150 – Taxes & Duties Included
Chile: 5–10 business days – $9.600 CLP | Free > $400.000 CLP – Taxes & Duties Included
South America (rest): 5–10 business days – €9.90 | Free > €120
(Delivery time depends on location/carrier. You'll receive an e-mail with the tracking number.)
AUSTRALIA & NEW ZEALAND
Standard 5–10 business days – $9.90 | Free > $120
(Delivery time depends on location/carrier. You'll receive an e-mail with the tracking number.)
REST OF THE WORLD
Standard 5–10 business days – Shipping cost based on address
(Delivery time depends on location/carrier. You'll receive an e-mail with the tracking number.)
Europe 1: Austria, Belgium, Czech Republic, Denmark, France, Germany, Ireland,
Italy, Luxembourg, Netherlands, Poland, United Kingdom.
Europe 2: Albania, Armenia, Belarus, Bosnia & Herzegovina, Bulgaria, Cyprus,
Vatican City, Croatia, Estonia, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey,
Hungary, Isle of Man, Slovakia, Slovenia, Iceland, Åland Islands, Faroe Islands, Jersey, Kosovo, Latvia,
Liechtenstein, Lithuania, North Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Norway,
Réunion, Romania, San Marino, Serbia, Sweden, Switzerland, Svalbard & Jan Mayen, Turkey, Ukraine.
If your order is destined for a country outside the European Union, it may be subject to fees or taxes.
YUXUS covers shipping but not local expenses. The courier will notify the customer,
who is responsible for such fees. For any customs-related questions, please contact
customer service.
Política de Envíos
AVISO IMPORTANTE: Debido al alto volumen de pedidos, los tiempos de envío pueden ser extendidos. Para cualquier duda o consulta, podéis contactar con nosotros en info@yuxus.es. Agradecemos vuestra comprensión.
En cuanto realices la compra, recibirás un e-mail de confirmación y nuestro equipo empezará a trabajar
para que recibas tu pedido lo antes posible. Si pasado el tiempo indicado a continuación para cada país
no has recibido tu pedido, ponte en contacto con nosotros
(info@yuxus.es) indicando tu número de pedido y revisaremos tu historial
para encontrar una solución lo antes posible. Recibirás un correo con el seguimiento de tu pedido para
conocer el estado en todo momento.
Yuxus no será responsable de los errores de entrega cuando la dirección introducida por el usuario
no se corresponda con la realidad o falte información.
Si deseas anular un pedido, notifícalo por correo a
info@yuxus.es. Se reembolsará el importe (incluidos los gastos de envío)
siempre que el pedido no haya sido preparado y cargado por nuestro almacén.
Los plazos de envío pueden variar según el producto y el país. Diferentes productos pueden tener fechas
de envío distintas.
(El plazo depende de la ubicación y del transportista. Recibirás un correo con el número de seguimiento.)
RESTO DEL MUNDO
Estándar 5–10 días laborables – Coste de envío según dirección
(El plazo depende de la ubicación y del transportista. Recibirás un correo con el número de seguimiento.)
Europa 1: Austria, Bélgica, República Checa, Dinamarca, Francia, Alemania, Irlanda,
Italia, Luxemburgo, Países Bajos, Polonia, Reino Unido.
Europa 2: Albania, Armenia, Bielorrusia, Bosnia y Herzegovina, Bulgaria, Chipre,
Ciudad del Vaticano, Croacia, Estonia, Finlandia, Georgia, Gibraltar, Grecia, Groenlandia, Guadalupe,
Guernesey, Hungría, Isla de Man, Eslovaquia, Eslovenia, Islandia, Islas Åland, Islas Feroe, Jersey, Kosovo,
Letonia, Liechtenstein, Lituania, Macedonia del Norte, Malta, Mayotte, Moldavia, Mónaco, Montenegro, Noruega,
Reunión, Rumanía, San Marino, Serbia, Suecia, Suiza, Svalbard y Jan Mayen, Turquía, Ucrania.
Si tu pedido se dirige a un país fuera de la UE, puede estar sujeto a tasas. YUXUS cubre el
envío, pero no los gastos locales. El transportista notificará al cliente, que asumirá dichos importes.
Para dudas aduaneras, contacta con atención al cliente.
