Shipping Policy
IMPORTANT NOTICE: Due to high order volume, shipping times may be extended. For any questions or assistance, please contact us at info@yuxus.es. We appreciate your understanding.
As soon as you make the purchase, you will receive a confirmation e-mail and our team will get to work so that you receive your order as soon as possible. If after the time indicated below for each country you have not received your order, please contact us (info@yuxus.es) indicating your order number and we will review your order history to find a solution as soon as possible. You will receive an e-mail with the tracking of your order so that you can be aware of the status of your shipment at any time.
Yuxus will not be responsible for delivery errors caused when the delivery address entered by the user in the order form does not correspond to reality or when some information has been omitted.
If you wish to cancel an order, you must notify Yuxus by email at info@yuxus.es. Yuxus will proceed to refund the amount of the order including shipping costs as long as the order has not been prepared and loaded by our logistics warehouse on the courier trucks, in which case it will not be refunded.
You can check the delivery times of our products on the product page. Attention! Different products may have different shipping times, not all products have the same shipping dates. Also, shipping times can differ depending on the country.
SHIPPING COSTS
UNITED STATES & CANADA
Standard 5–10 business days – $8.90 | Free > $120 – Taxes & Duties Included
IBERIAN PENINSULA (Spain & Portugal)
Standard 2–4 business days – €3.90 | Free > 90
BALEARIC ISLANDS
Standard 2–4 business days – €8.90 | Free > 150
CANARY ISLANDS
Standard 2–4 business days – €19 | Free > 150
CEUTA & MELILLA
Standard 2–4 business days – €26 | Free > 250
EUROPE 1
Standard 2–4 business days – €4.90 | Free > 120
EUROPE 2
Standard 2–4 business days – €6.90 | Free > 120
(Delivery time depends on location/carrier. You'll receive an e-mail with the tracking number.)
UNITED KINGDOM
Standard 2–4 business days – £5.90 | Free > £120 – Taxes & Duties Included
AMERICA (REST)
- Chile: 5–10 business days – $19.000 CLP | Free > $400.000 CLP
- South America (rest): 5–10 business days – €9.90 | Free > 120
(Delivery time depends on location/carrier. You'll receive an e-mail with the tracking number.)
AUSTRALIA & NEW ZEALAND
Standard 5–10 business days – $9.90 | Free > 120
(Delivery time depends on location/carrier. You'll receive an e-mail with the tracking number.)
REST OF THE WORLD
Standard 5–10 business days – Shipping cost based on address
(Delivery time depends on location/carrier. You'll receive an e-mail with the tracking number.)
Europe 1: Austria, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, United Kingdom.
Europe 2: Albania, Armenia, Belarus, Bosnia & Herzegovina, Bulgaria, Cyprus, Vatican City, Croatia, Estonia, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Isle of Man, Slovakia, Slovenia, Iceland, Åland Islands, Faroe Islands, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, North Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Norway, Réunion, Romania, San Marino, Serbia, Sweden, Switzerland, Svalbard & Jan Mayen, Turkey, Ukraine.
If your order is destined for a country outside the European Union, it may be subject to fees or taxes. YUXUS covers shipping but not local expenses. The courier will notify the customer, who is responsible for such fees. For any customs-related questions, please contact customer service.
