FAQ
Product
Which size should I choose?
Our garments have an oversized or boxy fit, so we recommend checking the size guide available on each product before you buy. You can also use the height and the size worn by the models as a reference, which you will find in the product description.
If you have any doubts about which size to choose, you can contact us through the following link (contact page).
Pre-order products
Some products are available for pre-order and will be shipped on the date indicated on their product page. Payment is taken at the time of purchase and the order is confirmed automatically.
If your order includes a pre-order item, all the products will be shipped together in a single parcel once that item is available.
Out of stock products
If the garment you want is not available, you can join the waiting list to be notified when it is back in stock.
Just go to the product page and click the "Notify me when available" button.
Product care
On each product page you will find its specific care instructions. We recommend following them carefully to maintain the quality and durability of the garment.
Orders and payments
Payment methods
We accept the following payment methods: Visa, MasterCard, American Express, Apple Pay, Google Pay, Maestro, iDEAL, Bancontact, Shop Pay and PayPal.
We also offer the possibility of paying in three interest-free instalments with Klarna.
Tracking my order
When your order ships, you will receive an email from the courier with the tracking information so you can follow your shipment at any time.
Can I modify or cancel my order?
If your order has not been prepared yet, we can modify or cancel it without any problem. To do so, contact us with your order number and the email address associated with it, along with any other relevant information, through the following link: contact page.
If the modification or cancellation is no longer possible, you can request a return or an exchange once you receive the order.
I received the wrong product
Although it is not common, mistakes can happen and you may receive the wrong product. In that case, contact us here (contact page) with your order number and email address, and send us photos of the product you received, including the garment and individual bag labels.
We will review your case and send you the correct product as soon as possible.
Help and complaints
Online dispute resolution
Claim form
If you have any more questions, do not hesitate to contact us here.
