It's very simple: first create an account on our website or log in if you already have one. Then go to the loyalty program page and click "Activate program". You will automatically receive 50 welcome points. You can also find a button to activate the program directly in your account.

You earn 3 points for every €1 spent on your purchases. There are also multiple actions like following us on social media, inviting friends, completing your profile and more that allow you to earn extra points to redeem for exclusive rewards.

It depends on the conditions indicated before redeeming the coupon. Each reward may have specific restrictions on its use with sale products or other active promotions.

Points don't expire as long as you make purchases periodically. However, if 12 months pass without a purchase, your tier benefits are frozen until your next purchase.

There are 5 tiers: Initiate (0-749 pts), Explorer (750-1,499 pts), Climber (1,500-2,999 pts), Summit (3,000+ pts) and Refuge (invite only). Each tier unlocks more exclusive benefits. You level up automatically as you earn points.

Refuge is a secret tier accessible only by direct invitation from YUXUS. Refuge members enjoy hidden rewards.

Close Friends is our private Instagram list where we share exclusive discounts, collection previews, secret drops and behind-the-scenes content only members can see.

Once the program is activated, go to the "Redeem Points" section in your dashboard. Choose the reward you want, click "Redeem" and you'll receive a unique discount code. The code is valid for 30 days and is single-use only. Important: once you redeem points for a coupon, those points are deducted permanently and cannot be recovered, even if you return the product or do not use the code.

Yes, it's possible to go down a tier if you redeem your points and your balance drops below your current tier threshold. Also, if you go 12 months without a purchase, your tier benefits are temporarily frozen.

Each member has a unique referral code. When a friend makes their first purchase of at least €50 using your code, you receive +150 points and your friend receives +75 welcome points. There is no limit on invitations.

Initiate: 3 pts/€, Instagram Close Friends and birthday gift. Explorer: all the above + early access to collections and secret discounts. Climber: all the above + Collection Giveaway, private sales and exclusive events. Summit: all the above + annual gift product, priority shipping and personal shopping.

Points are automatically added to your account when the order is confirmed. You'll usually see them reflected in your dashboard within minutes. In case of a return, the corresponding points will be deducted from your balance.

If you return a product, the corresponding points will be automatically deducted from your balance. If you've already redeemed those points for a reward, the return cannot be processed unless the points and benefit are cancelled.

Yes, the loyalty program is available to all customers regardless of country. For purchases in euros (€), US dollars ($) or British pounds (£), points are calculated directly on the purchase value. For other currencies, the value is converted to euros.

Yes, you can use your loyalty coupons in our own YUXUS physical stores. You need to redeem the coupon beforehand from your online dashboard and bring the code to the store. Please note: coupons cannot be used at El Corte Inglés or any other third-party retailer.

All discount codes generated through the loyalty program are single-use only. Once a code has been applied to an order, it cannot be reused even if you return the product. The refund will be based on the amount you actually paid (after the discount). The coupon code will not be reinstated and the points used to generate it will not be returned.

No, only purchases made after you activate the loyalty program will earn points. Previous orders placed before activation do not count towards your points balance or tier progression.