Returns & Exchanges

ONLINE PURCHASE:

General Conditions

  • We accept exchanges and returns within 15 days of receiving the order.
  • Items must be in perfect condition, unused and with all original tags. Garments showing signs of use, dirt or any kind of alteration will not be accepted. Any sign of wear, dirt or alteration will void the return.
  • If the order was paid in full or in part with a gift card, the corresponding amount will be refunded as store credit.
  • Returns are not accepted for items received as the result of a previous exchange. Second exchanges are only available for orders from Spain and Portugal and cost €4.
  • Original shipping costs are non-refundable.

STEPS TO PROCESS AN EXCHANGE OR RETURN:

  1. Go to the returns portal at https://returns.reveni.io/yuxus/
  2. Enter your order number and the email address or postal code used for the purchase.
  3. Select the items you wish to return or exchange and the reason for your request.
  4. Confirm the request and follow the instructions provided.

Important information:

  • Exchanges are free within the Iberian Peninsula. For all other destinations, shipping costs are borne by the customer.
  • For returns, the shipping cost will be deducted from the refund amount.
  • If the return is due to a YUXUS error, shipping will be free once the case is validated through our contact form (contact link).
  • Spain orders only: you can choose to return your order via Correos or drop it off free of charge at any of our own YUXUS stores in Madrid, Sevilla or Valencia. This option is not available at El Corte Inglés locations.

Note: Some exchanges can be processed instantly. This means the new order is created as soon as you request the exchange, allowing you to receive the new item before returning the original. Eligibility for this method is determined automatically by Reveni.

Refund options

  • Refund to the original payment method: you will receive the amount through the same payment method used for the purchase.
  • Store credit: you will receive a gift card to use for future purchases in our online store, with an extra 15% balance at no cost.

EXCHANGE AND RETURN COSTS:

  • Exchange costs vary by region and country. FREE FOR THE IBERIAN PENINSULA (SPAIN AND PORTUGAL).
  • You can request an instant exchange (you receive the new item before returning the original, so you can compare both) or a standard exchange.

SPAIN

Peninsula

  • Exchanges: €0 (from the second exchange onwards: €4)
  • Returns (in-store drop-off via Reveni): €0 — FREE
  • Returns (Correos pickup via Reveni): €4.90

If you prefer, you can bring your online purchase to any of our stores for an exchange or return. For Spain, free in-store returns can also be requested directly through the Reveni portal — just select the in-store drop-off option during the return flow. This option is valid ONLY at our own YUXUS physical stores listed below — NOT at El Corte Inglés points of sale.

AVAILABLE STORES

  • Madrid: Calle de Fuencarral, 74
  • Valencia: Carrer del Comte de Salvatierra 17
  • Sevilla: Calle Sierpes, 48

Note: Exchanges and returns cannot be processed at El Corte Inglés points of sale.

  • In-store exchanges are free.
  • If the item to be exchanged is not available in-store, it can be shipped directly to your home at no shipping cost, provided we have stock available.

REFUND OPTIONS

  • Refund: The amount is returned using the original payment method, after confirmation of bank details.
  • Gift card If you prefer, it will be issued directly in-store.

Balearic Islands

  • Exchanges and returns €8.90

Ceuta and Melilla

Canary Islands

Returns from the Canary Islands are not managed through the Reveni platform.

We do not offer exchanges, only returns.

Contact us providing the following:

  • Order number
  • Email address associated with the purchase
  • Reason for the return
  • Items you are going to return
  • Return method: in-person drop-off at Regaliz Funwear or shipping by courier
  • If you choose courier: the company you will use and the tracking number of the shipment

This step is required before visiting the store or sending the shipment, as it allows us to correctly identify the parcel and guarantee its receipt.

Return address:

Regaliz Funwear

Calle Juan Manuel Durán

3335007 Las Palmas de Gran Canaria

Canary Islands, Spain.

Include your order number and email address in the package so we can identify it correctly.

Once the return has been processed, we will confirm by email.

The refund will be made using the same payment method used in the original purchase, or if you prefer, as a gift card.

EUROPE

Portugal

  • Exchanges: €0 (from the second exchange onwards: €4)
  • Returns: €4.90

Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands:

  • Exchanges: €5.90
  • Returns: €11.90

Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Vatican City, Croatia, Estonia, Finland, Georgia, Gibraltar, Greece, Guadeloupe, Guernsey, Isle of Man, Slovakia, Slovenia, Iceland, Åland Islands, Faroe Islands, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, North Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Réunion, San Marino, Serbia, Svalbard and Jan Mayen, Turkey, Ukraine:

  • Exchanges: €5.90
  • Returns: €14.90

United Kingdom

  • Exchanges: 9.90 GBP
  • Returns: 14.90 GBP

AMERICA

United States

  • Exchanges: 9.90 USD
  • Returns: 14.90 USD

Canada

  • Exchanges: 9.90 USD
  • Returns: 14.90 USD

Chile

Returns from Chile are not managed through the Reveni platform.

We do not offer exchanges, only returns.

Contact us providing the following:

  • Order number
  • Email address associated with the purchase
  • Reason for the return
  • Items you are going to return
  • Return method: in-person drop-off at HoodHouse or shipping by courier
  • If you choose courier: the company you will use and the tracking number of the shipment

This step is required before visiting the store or sending the shipment, as it allows us to correctly identify the parcel and guarantee its receipt.

Return address:

HoodHouse, Linneo 6575

Local 3

7550000 Las Condes

Región Metropolitana, Chile

Include your order number and email address in the package so we can identify it correctly.

Once the return has been processed, we will confirm by email.

The refund will be made using the same payment method used in the original purchase, or if you prefer, as a gift card.

AUSTRALIA

  • Exchanges: 24.90 AUD
  • Returns: 29.90 AUD

REST OF THE WORLD

PURCHASE IN A PHYSICAL STORE

In this section, El Corte Inglés refers to the retail spaces located within El Corte Inglés department stores, while Physical Stores are YUXUS's own locations.

EXCHANGES AND RETURNS AT OUR PHYSICAL STORES

  • Requests for exchanges and returns for purchases made in our stores can be submitted within 21 days from the purchase date, provided the items are in perfect condition. Any sign of wear, dirt or alteration will void the return.
    If the item to be exchanged is not available in-store, it can be shipped directly to your home at no shipping cost, provided we have stock available.
  • Refund: Returns made at our physical stores will be refunded using the original payment method.
  • Products purchased in physical stores or at El Corte Inglés cannot be returned or exchanged online.

EXCHANGES AND RETURNS AT EL CORTE INGLÉS

  • Returns and exchanges at El Corte Inglés establishments are governed by the store's own policy. Check the details in the El Corte Inglés Returns Policy.
  • El Corte Inglés establishments do not accept exchanges or returns for products purchased in our physical stores or online.
  • Refunds for items purchased at El Corte Inglés spaces will be made via a gift card for the amount paid. This card can be used in our stores and online, but not at other associated establishments.